Terms & Conditions

These Terms & Conditions apply to all sales of floor coverings and other goods and all floor covering installations and other services by Superior Weave.

Offer: Superior Weave offers all products and services for sale on the terms se t out in these Terms  & Conditions. Other terms such as products purchased, quantity, price and delivery date shall be as agreed between Superior Weave and the reseller.

Acceptance: Superior Weave expressly conditions acceptance of its offer to sell on acceptance of these Terms & Conditions. Superior Weave hereby objects to any different or additional terms contained in any response to this offer. By accepting products and services sold by Superior Weave, the buyer accepts these Terms & Conditions.

Prices & Quotations: All prices quoted by Superior Weave are in Australian Dollars (AUD) and are subject to change at any time without notice.

Delay: Superior Weave shall not be liable for failure to deliver or delays in delivery caused by events or conditions beyond Superior Weave’s control. This includes, without limitation, supplier delays, carrier delays, installer delays, casualty loss, acts of God, etc… In the event of any delay in delivery due to a cause beyond Superior Weave’ s control, the time for delivery shall be extended for a period of 60 days. If delivery is not made within this 60-day period, the contract shall be deemed cancelled without liability to either party. Buyer will pay for all goods received and costs incurred prior to cancellation.

Errors & Omissions: Superior Weave reserves the right to correct clerical or stenographic errors  or  omissions in any sales transaction.

Cancellation & Return: Orders which have been sent to a floor covering manufacturer cannot be canceled or returned.

Maintenance: Superior Weave has provided maintenance instructions or applicable manufacturer’s maintenance instructions can be found online. You must perform the routine maintenance set out in the maintenance instructions. Failure to perform the maintenance set out in the maintenance instructions will invalidate the Limited Warranty.

Exclusions: The Limited Warranty does not cover any problems or conditions beyond Superior Weave’s control. Examples of problems and conditions not covered include damage or defects caused by: 1) Defects in

products manufactured by others (Manufactured Products). 2) Acts of God (such as hail, rain, ice, snow, freezing rain, wind, lightning, etc … ). 3) Objects landing on or falling on the floor covering. 4) Discoloration. 5) Moisture, water leaks or inadequate ventilation. 6) Settlement or movement of the building. 7) Settlement or failure of any objects on or near the floor covering, including windows, pipes, vents, etc… 8) Settlement or failure of structural components such as floors, subfloors, beams, joists, rafters, framing, sheathing, siding, plaster, wallboard, etc…9) Cigarette smoke. 10) Application of cleaning solutions. 11) Alterations to the building after floor covering installation, including structural changes, equipment installation or any other modification.

Consequential Damages: Superior Weave will not be responsible for any consequential damages arising out of any defects in materials or workmanship, whether such liability arises out of contract, tort (including negligence), strict liability, products liability or otherwise. As an example, without limitation, Superior Weave will not be responsible for any damage to furnishings, alternate lodging, meals, personal injury or any other expense.

Waiver. No agent, employee or representative of Superior Weave, nor any other person, is authorized to waive or modify any term or provision of these Terms & Conditions.

Carpet Joins/ Peaking Joins are a necessary part of every carpet installation.  Some carpet weaves such as loop pile may be more noticeable. There also may be the appearance of a shade difference between carpet on either side of a join caused by light reflection. A carpet join will be at its most obvious when it is first completed, it will slowly bed down with time and become less noticeable however this does not necessarily mean it will become invisible. The customer acknowledges that these do not indicate an installation or manufacturing defect.

Seam Peaking is normal when joining carpet and then stretching the carpet into place.  Adequate carpet tension is necessary to ensure that in normal use conditions, the carpet does not ruck (waves in the carpet surface) and possibly cause loss of performance life.  Peaking occurs when a carpet is stretched at right angles to a seam because the combined carpet backing (primary backing, adhesive and secondary backing) absorbs the forces of stretching until it reaches the point where the carpet has been joined together with seaming tape adhered only to the carpet’s secondary backing.  As the stretch forces are applied to the seamed area, the seaming tape is pulled upward to align itself with the approximate centre of the combined carpet backing. This creates an elevation or lump in the carpet along the seam which, consequently, causes the pile to open in a V-configuration.  When the main source of light is such that it falls at an angle across the peaked seam, the pile on the side closer to the light source receives and reflects more light per unit of area than the

pile on the other side of the seam. The resulting difference in shade is similar to the effect of a shadow falling on the carpet.  To verify that an apparent shade difference is caused by seam peaking, the seams should be viewed with a powerful overhead light while all side lighting is eliminated. When conducting such a test on a cut pile carpet, ensure that the pile is brushed in a consistent direction on both sides

of the seam.  Australasian Standard – AS/NZS 2455.1:2007 provides guidance on good installation practice that will help to minimise seam visibility and peaking.  Possible problems may also be avoided if retail sales staff and prospective purchasers discuss the installation characteristics of the products at point-of-purchase so there is a clear understanding that invisible seams may not be possible to achieve with stretch-in carpet installations.  Further Information Contact Carpet Institute of Australia Limited on 03 9804 5559, email info@carpetoz.com.au or visit our website www.carpetinstitute.com.au

Pressure Marks are caused by pressure that is found at the bottom of the carpet roll where it has been sat on a rack (sometimes for several months). These lines run across the width of the loom and are generally repeated every 60-100cm. The lines are not a manufacturing fault but rather are where the pile is flattened and are contrasted against pile that is stood upright. These marks are temporary and once all the pile of the carpet becomes consistent, they will disappear with time.

Core Marks are caused by the start of the carpet roll being rolled around a cardboard tube and the edge of the carpet digging back into itself, thus causing a ‘core mark’. This appears to look like join and will always be approximately 20-30cm away from the skirting boards. As the same with pressure marks, they are temporary and will disappear with time.

Permanent Pile Reversal is a phenomenon that can appear in any cut pile carpet. This occurrence is random, and its causes are largely unexplained. It is also commonly referred to as watermarking, pooling or puddling. A cut pile carpet that has ‘shaded’ will show areas lighter or darker than the surrounding carpet pile.  Despite extensive research and development of methods and techniques to minimise the occurrence of shading, the characteristic is not predictable.

Raised Tufts are caused by sharp objects catching the yarn in the carpet and pulling it to a height above the surrounding pile. Vacuum cleaners, furniture, shoes etc can be responsible.   Clipping the protruding tuft with a sharp pair of scissors is an acceptable way to deal with this problem.

Fibre Shedding

You may be concerned by fibre appearing to shed from the carpet during the first few months of use. This is only a fibre residue remaining from the manufacturing process and is not a product fault or failure in maintenance procedure. If the problem persists, it can be rectified by cropping.

Matting and Tracking

This wear-induced characteristic is most likely to occur on stairs, in front of desks and in high foot volume corridors. Regular vacuuming and immediate cleaning of spills is the best way to reduce matting and tracking. The use of rugs or mats should be considered for areas where matting and tracking potential is high.